iSERVU COOKIE POLICY Effective Date: August 10, 2026 Last Updated: August 10, 2026 1. INTRODUCTION This Cookie Policy (“Cookie Policy”) explains how iSERVU (“iSERVU,” “we,” “us,” or “our”) uses cookies, pixels, web beacons, SDKs, local storage, device identifiers, and similar technologies (collectively, “Cookies and Similar Technologies”) when you access or use our website, mobile applications, online platforms, booking systems, communications, and related services (collectively, the “Services”). iSERVU provides ride-hailing and transportation-related services that enable riders to request rides, connect with drivers, receive trip information, make or facilitate payments, communicate with iSERVU or drivers, track trips, and access related services. This Cookie Policy should be read together with the iSERVU Privacy Policy, Terms & Conditions/Terms of Service, Refund Policy, and any other applicable legal notices. By using the Services, you acknowledge that you have read and understood this Cookie Policy. Where applicable law requires your consent before certain Cookies or Similar Technologies are placed or accessed, iSERVU will request that consent through an appropriate consent mechanism. ⸻ 2. WHAT ARE COOKIES? Cookies are small text files or similar data files that websites and online services may store on your computer, smartphone, tablet, or other internet-enabled device. Cookies allow a website or application to recognize a device, remember preferences, maintain sessions, improve functionality, measure performance, protect against fraud, and understand how users interact with a service. Cookies may be: 2.1 First-Party Cookies These are Cookies placed directly by iSERVU or by service providers acting on iSERVU’s behalf. 2.2 Third-Party Cookies These are Cookies or similar technologies placed or accessed by third parties whose services are integrated into or used in connection with the Services. Third parties may include providers of analytics, security, payment, advertising, mapping, communications, hosting, customer-support, authentication, and other technology services. 2.3 Session Cookies Session Cookies generally remain on your device only while you are using a website or application and are removed when the session ends or the browser is closed, depending on the technology. 2.4 Persistent Cookies Persistent Cookies remain on your device for a specified period or until you delete them or they expire. ⸻ 3. WHY iSERVU USES COOKIES iSERVU may use Cookies and Similar Technologies for purposes including: * Operating and maintaining the Services; * Authenticating users and maintaining login sessions; * Remembering account and application preferences; * Remembering language, location, and other settings; * Facilitating ride requests and bookings; * Supporting pickup and destination functionality; * Supporting mapping and navigation functionality; * Enabling trip tracking and related transportation functionality; * Protecting accounts and transactions; * Detecting, preventing, and investigating fraud, abuse, unauthorized activity, and security incidents; * Processing or facilitating payments; * Understanding how users interact with our website and applications; * Diagnosing technical problems; * Monitoring system performance and reliability; * Improving our website, applications, products, and Services; * Conducting analytics and statistical measurement; * Personalizing content and user experiences; * Measuring the effectiveness of communications and marketing; * Supporting advertising or promotional activities where legally permitted; * Complying with legal and regulatory obligations; and * Protecting the rights, property, safety, and security of iSERVU, our riders, drivers, employees, contractors, business partners, and other persons. ⸻ 4. CATEGORIES OF COOKIES Depending on the Services and technology deployed, iSERVU may use the following categories. 4.1 Strictly Necessary Cookies These Cookies are necessary for the operation, security, and basic functionality of the Services. They may be used to: * Maintain secure sessions; * Authenticate users; * Maintain login status; * Protect against unauthorized access; * Preserve booking information; * Enable core website functions; * Maintain security controls; * Prevent fraud and abuse; * Balance system traffic; * Maintain application functionality; and * Remember choices necessary to provide a requested service. Because these technologies may be essential to providing a service requested by you, they may not always be capable of being disabled through the consent-management mechanism. Where required by applicable law, iSERVU will provide appropriate notice regarding their use. ⸻ 4.2 Functional and Preference Cookies These technologies allow iSERVU to remember information that improves your experience. Examples may include: * Language preferences; * Region or location preferences; * Display preferences; * Application settings; * Previously selected options; and * Other preferences you choose. If you disable these technologies, portions of the Services may not operate as intended or you may need to repeatedly enter certain preferences. ⸻ 4.3 Analytics and Performance Cookies Analytics technologies help us understand how users interact with the Services. They may collect information such as: * Pages or screens viewed; * Features used; * Time spent on particular pages or screens; * Navigation patterns; * Approximate location; * Device type; * Operating system; * Browser type; * Referral information; * Performance information; * Error information; and * Other technical or usage information. We may use this information to measure performance, identify problems, improve usability, understand demand, and improve the Services. Where applicable law requires consent for analytics technologies, we will seek that consent before activating them. ⸻ 4.4 Security and Fraud-Prevention Technologies iSERVU may use Cookies, device identifiers, scripts, pixels, SDKs, and related technologies to detect and prevent: * Fraudulent transactions; * Account takeovers; * Fake or duplicate accounts; * Automated abuse; * Unauthorized access; * Suspicious bookings; * Payment abuse; * Misuse of promotional offers; * Security threats; and * Other malicious or unlawful activity. These technologies may process technical information about your device, browser, application, account activity, network connection, and interactions with our Services. Some security technologies may be considered strictly necessary because disabling them could materially compromise the security or integrity of the Services. ⸻ 4.5 Advertising and Marketing Technologies Where legally permitted and where applicable, iSERVU may use advertising, marketing, attribution, conversion-tracking, pixels, SDKs, or similar technologies to: * Measure advertising campaigns; * Understand campaign effectiveness; * Deliver or personalize advertisements; * Limit repetitive advertising; * Measure conversions; * Understand interactions with promotional content; * Support remarketing or retargeting; and * Determine which promotional content may be relevant to users. Where required by applicable law, iSERVU will obtain consent before activating non-essential advertising or marketing technologies. You may withdraw or modify applicable consent at any time through available cookie controls. ⸻ 5. MOBILE APPLICATION TECHNOLOGIES Because iSERVU operates mobile applications, certain tracking and functionality technologies may operate differently from traditional browser Cookies. Our applications may use technologies such as: * Software Development Kits (“SDKs”); * Device identifiers; * Advertising identifiers; * Local storage; * Application tokens; * Session identifiers; * Push-notification identifiers; * Crash-reporting technologies; * Analytics technologies; and * Similar mobile technologies. These technologies may assist with account authentication, application functionality, security, analytics, crash reporting, performance monitoring, communications, and other legitimate business purposes. Your mobile device may also provide controls that allow you to limit certain tracking, advertising, location, or device permissions. ⸻ 6. LOCATION AND RIDE-HAILING FUNCTIONALITY iSERVU’s Services may require location-related information to provide transportation functionality. For example, location information may be used to: * Identify pickup locations; * Identify destinations; * Match riders with drivers; * Calculate routes; * Estimate arrival times; * Enable trip tracking; * Improve safety; * Detect fraudulent activity; * Provide customer support; * Resolve disputes; * Calculate or verify trip-related information; and * Improve transportation services. Location information may be processed through iSERVU systems and/or third-party mapping, navigation, infrastructure, analytics, security, or technology providers. Location permissions are generally controlled through your device and application settings. Disabling required location permissions may prevent some or all ride-hailing functionality from operating properly. ⸻ 7. PAYMENT AND TRANSACTION TECHNOLOGIES When you make or facilitate payments through the Services, iSERVU and/or authorized payment service providers may use Cookies, SDKs, tokens, device identifiers, scripts, or related technologies. These technologies may help: * Process transactions; * Authenticate payment activity; * Prevent fraudulent transactions; * Secure payment sessions; * Remember authorized payment preferences; * Detect suspicious activity; and * Comply with financial, legal, and security requirements. iSERVU may use third-party payment processors. Where applicable, those providers may process information in accordance with their own privacy policies and terms. iSERVU does not intend to use Cookies to collect payment-card information beyond what is necessary for legitimate transaction, security, fraud-prevention, and payment-processing purposes. ⸻ 8. THIRD-PARTY SERVICE PROVIDERS iSERVU may engage third-party service providers to operate, secure, analyze, improve, market, and support the Services. These providers may include categories such as: * Cloud hosting providers; * Mapping and navigation providers; * Payment processors; * Analytics providers; * Customer-support platforms; * Communications providers; * Security and fraud-prevention providers; * Crash-reporting providers; * Marketing and advertising providers; * Authentication providers; * Infrastructure providers; and * Other technology or business-service providers. Third parties may use Cookies or Similar Technologies in connection with services they provide to iSERVU. Where required by applicable law, iSERVU will take reasonable measures to ensure that third-party processing is subject to appropriate contractual, technical, organizational, and legal safeguards. ⸻ 9. INFORMATION THAT MAY BE COLLECTED Depending on the technology used, Cookies and Similar Technologies may collect information including: * IP address; * Device identifiers; * Browser type; * Operating system; * Device type; * Application version; * Screen resolution; * Language settings; * Approximate geographic information; * Referral URLs; * Pages or screens visited; * Features used; * Date and time of activity; * Session information; * Ride-related interactions; * Application performance information; * Error and crash information; * Advertising identifiers; * Cookie identifiers; * Authentication tokens; * Security information; and * Other technical or usage information. Certain information may constitute personal data under applicable law when it can reasonably be associated with an identifiable individual. ⸻ 10. COMBINATION WITH OTHER INFORMATION Information collected through Cookies and Similar Technologies may be combined with other information that iSERVU lawfully collects, including information associated with: * Your iSERVU account; * Ride requests; * Driver or rider activity; * Payments; * Customer-support interactions; * Device information; * Location information; * Communications; * Promotions; * Preferences; and * Other interactions with the Services. We may use such information for the purposes described in this Cookie Policy and our Privacy Policy, subject to applicable law. ⸻ 11. LEGAL BASES FOR PROCESSING Depending on the applicable jurisdiction and circumstances, iSERVU may process information collected through Cookies and Similar Technologies based on one or more lawful grounds, including: * Your consent; * Performance of a contract; * Steps taken at your request before entering into a contract; * Compliance with a legal obligation; * Protection of vital interests; * Legitimate interests, where legally recognized and applicable; * Prevention of fraud, abuse, and security threats; * Establishment, exercise, or defense of legal claims; and * Other lawful grounds permitted by applicable law. Where consent is the appropriate legal basis, you may withdraw consent at any time, subject to the limitations described in this Cookie Policy and applicable law. Withdrawal of consent does not affect processing that occurred lawfully before consent was withdrawn. ⸻ 12. YOUR COOKIE CHOICES Where legally required, iSERVU will provide a cookie-management or consent mechanism that allows you to: * Accept applicable Cookies; * Reject non-essential Cookies; * Select categories of Cookies; * Change your preferences; * Withdraw consent; and/or * Manage certain third-party technologies. Your choices may be stored through a consent-management technology. You may also control or delete Cookies through your browser settings. However, disabling or deleting certain Cookies may: * Prevent you from logging in; * Cause features to malfunction; * Remove saved preferences; * Interfere with ride-booking functionality; * Reduce security; * Affect payment functionality; * Affect application performance; or * Prevent portions of the Services from operating. ⸻ 13. BROWSER CONTROLS Most modern web browsers provide controls for Cookies. Depending on your browser, you may be able to: * Delete existing Cookies; * Block Cookies; * Block third-party Cookies; * Allow Cookies only from certain websites; * Receive warnings before Cookies are stored; or * Automatically delete Cookies when the browser closes. Browser controls differ by browser and device. If you use multiple browsers or devices, you may need to configure your preferences separately on each one. ⸻ 14. DO-NOT-TRACK AND SIMILAR SIGNALS Some browsers and devices offer “Do Not Track” or similar privacy signals. Because there is not always a uniform technical or legal standard for interpreting such signals across jurisdictions and technologies, iSERVU may not respond to every such signal in every circumstance. Where applicable law requires iSERVU to recognize a legally valid privacy preference signal, iSERVU will take reasonable steps to comply with applicable requirements. ⸻ 15. DATA RETENTION iSERVU retains information collected through Cookies and Similar Technologies only for as long as reasonably necessary for the purposes for which it was collected, including: * Providing and maintaining the Services; * Security and fraud prevention; * Analytics; * Business operations; * Legal compliance; * Dispute resolution; * Enforcement of agreements; and * Establishment, exercise, or defense of legal claims. Retention periods may vary depending on the type of information, the purpose for which it is processed, applicable legal requirements, operational requirements, and security considerations. Where information is no longer required, iSERVU may delete, anonymize, aggregate, or otherwise securely dispose of it, subject to applicable law. ⸻ 16. INTERNATIONAL DATA TRANSFERS iSERVU and its service providers may process or store information in countries other than the country in which you reside. Such countries may have data-protection laws that differ from those in your jurisdiction. Where applicable law imposes requirements concerning international transfers of personal data, iSERVU will take reasonable steps to implement appropriate safeguards and comply with those requirements. ⸻ 17. CHILDREN The Services are not intended for individuals who are not legally permitted to use ride-hailing services or otherwise do not meet iSERVU’s applicable age requirements. iSERVU does not knowingly use Cookies or Similar Technologies to intentionally collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to iSERVU in circumstances where such collection was not permitted, please contact us so that we can investigate and take appropriate action. ⸻ 18. SECURITY iSERVU takes reasonable technical, administrative, and organizational measures designed to protect information processed through Cookies and Similar Technologies against unauthorized access, alteration, disclosure, destruction, misuse, or loss. However, no website, application, network, database, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, while iSERVU works to protect information, we cannot guarantee absolute security. ⸻ 19. FRAUD, SECURITY, AND LEGAL COMPLIANCE Nothing in this Cookie Policy prevents iSERVU from using Cookies or Similar Technologies where reasonably necessary to: * Protect riders and drivers; * Protect iSERVU employees and partners; * Investigate suspected fraud; * Detect unauthorized account activity; * Investigate security incidents; * Prevent abuse; * Enforce contractual obligations; * Comply with applicable laws; * Respond to lawful governmental requests; * Establish or defend legal claims; or * Protect the rights, property, and safety of iSERVU and others. Where permitted by law, such processing may occur without separate consent when a lawful basis other than consent applies. ⸻ 20. CHANGES TO THIS COOKIE POLICY iSERVU may modify, update, replace, or supplement this Cookie Policy from time to time. Changes may be made to reflect: * Changes in technology; * Changes to our Services; * Changes to Cookies or Similar Technologies; * Changes in third-party providers; * Changes in applicable laws; * Regulatory guidance; * Business practices; or * Security requirements. When we make material changes, we may provide notice through the Services, website, application, email, or another legally appropriate method. The updated Cookie Policy will become effective on the date stated at the beginning of the revised policy unless otherwise specified. Your continued use of the Services after the effective date of an updated policy constitutes acknowledgment of the updated policy, to the extent permitted by applicable law. ⸻ 21. RELATIONSHIP TO THE iSERVU PRIVACY POLICY This Cookie Policy explains iSERVU’s use of Cookies and Similar Technologies. The iSERVU Privacy Policy provides additional information concerning: * Personal information collected by iSERVU; * Purposes for processing personal information; * Information sharing; * Data retention; * Data security; * Data-subject rights; * International transfers; * Third-party service providers; * Legal bases for processing; and * How to contact iSERVU regarding privacy matters. If there is a conflict between this Cookie Policy and the Privacy Policy concerning Cookies or Similar Technologies, the provision that is more specific to Cookies and Similar Technologies will generally govern, subject to applicable law. ⸻ 22. YOUR PRIVACY RIGHTS Depending on your jurisdiction and applicable law, you may have rights concerning your personal information, including rights to: * Request access to personal information; * Request correction of inaccurate information; * Request deletion of information; * Request restriction of processing; * Object to certain processing; * Withdraw consent where processing is based on consent; * Request information regarding processing; * Request applicable data portability; * Lodge a complaint with a competent supervisory or regulatory authority; and * Exercise other rights provided by applicable law. Not every right applies in every circumstance. iSERVU may need to verify your identity before responding to certain requests and may lawfully decline or limit requests where permitted by applicable law. ⸻ 23. SAINT LUCIA DATA PROTECTION Where applicable, iSERVU will process personal data in accordance with applicable Saint Lucian privacy and data-protection requirements. Saint Lucia’s Privacy and Data Protection framework addresses matters including lawful collection, purpose specification, data quality, consent, data-subject rights, and obligations of data controllers. iSERVU will seek to collect personal data only where there is a lawful purpose and where collection is reasonably necessary for that purpose, subject to applicable exceptions and legal requirements. ⸻ 24. NO SALE OF PERSONAL INFORMATION THROUGH COOKIES Unless expressly disclosed in an applicable privacy notice and permitted by law, iSERVU does not intend to use Cookies or Similar Technologies to sell your personal information. Where applicable law defines “sale,” “sharing,” “targeted advertising,” or similar concepts differently, iSERVU will comply with the requirements applicable to its activities and jurisdiction. ⸻ 25. THIRD-PARTY WEBSITES AND SERVICES The Services may contain links, integrations, advertisements, or connections to third-party websites, applications, payment services, mapping services, social-media platforms, or other services. iSERVU is not responsible for the Cookie practices, privacy practices, security practices, or content of third parties that operate independently from iSERVU. Your interactions with third-party services are governed by the applicable third party’s terms and privacy policies. You should review the privacy and Cookie policies of third parties before using their services. ⸻ 26. CONSENT Where applicable law requires consent for the use of non-essential Cookies or Similar Technologies, iSERVU will seek consent through an appropriate mechanism. Consent must be freely given, specific, informed, and unambiguous where those standards are required by applicable law. You may withdraw or modify consent where the applicable consent mechanism permits. Withdrawal of consent does not invalidate processing that was lawfully conducted before withdrawal. Where certain technologies are strictly necessary to provide a service requested by you, those technologies may operate without consent where permitted by applicable law. ⸻ 27. NO WARRANTY To the maximum extent permitted by applicable law, iSERVU provides this Cookie Policy and its Cookie-management functionality on an “as is” and “as available” basis. iSERVU does not warrant that: * Every Cookie or Similar Technology will always function without interruption; * Every browser or device will support every privacy control; * Third-party technologies will operate without error; * The Services will always be free from technical defects; or * Any particular privacy preference will be technically enforceable in every circumstance. Nothing in this section limits rights or remedies that cannot legally be excluded or limited. ⸻ 28. SEVERABILITY If any provision of this Cookie Policy is determined by a competent court, regulator, or other lawful authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable, where legally permissible. If modification is not possible, the affected provision shall be severed to the extent necessary, and the remaining provisions shall remain in full force and effect. ⸻ 29. NO WAIVER A failure or delay by iSERVU in exercising any right, remedy, power, or privilege under this Cookie Policy shall not constitute a waiver of that right, remedy, power, or privilege. Any waiver must be made in a manner legally recognized as effective. ⸻ 30. GOVERNING LAW This Cookie Policy shall be interpreted and enforced in accordance with the laws applicable to iSERVU and the jurisdiction governing the relationship between you and iSERVU, subject to any mandatory consumer-protection, privacy, data-protection, electronic-commerce, or other laws that cannot lawfully be excluded. Where iSERVU’s Terms & Conditions/Terms of Service contain a governing-law and jurisdiction provision, that provision shall govern to the extent legally applicable. ⸻ 31. CONTACT iSERVU If you have questions, concerns, complaints, requests, or inquiries regarding this Cookie Policy or iSERVU’s use of Cookies and Similar Technologies, please contact iSERVU through the official contact channels made available through the iSERVU website or application. iSERVU Website: https://www.iservu.app Privacy/Cookie Inquiries: Through the official iSERVU support/contact channel When contacting iSERVU concerning privacy or Cookie matters, please provide sufficient information for us to understand and investigate your request while avoiding unnecessary disclosure of sensitive information. ⸻ 32. ACKNOWLEDGMENT By accessing or using the iSERVU website, application, or Services, you acknowledge that you have had an opportunity to review this Cookie Policy. Where applicable law requires affirmative consent to non-essential Cookies or Similar Technologies, your continued use of the Services alone will not be treated as consent where such treatment would be unlawful. Effective Date: August 10, 2026 © 2026 iSERVU. All Rights Reserved.
